(Travel) Claims Management

A terrific paper from PWC on the claims process and the importance of technology and customer experience. The « customer experience » dimension entails minimizing the number of touch points that customers need. It can also refer to providing clients the tools to better understand the claims process (tips and tools on what to do in the event of claim). The paper includes some interesting case studies which have some travel insurance applications.

For more information on PWC’s paper, please click the link.