After much anticipation, new Cards launched in Canada.

2014 marks the launch of the TD Aeroplan Cards (3 personal Cards and one for Business customers) as well as the new American Express AIR MILES Reserve Credit Card.  At the top-end, the annual fees are $399 and $299 for the TD Aeroplan Visa Infinite Privilege Card and the American Express AIR MILES Reserve Credit Card respectively.

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Word of Mouth

As this December 2013 white paper demonstrates clearly, “Word of mouth” may be a far better indicator than “Net Promoter Score”. Customer may be loyal but not willing to recommend your firm or your service to others. As Aimia’s Geoff Thomas, Director of New Product Development, has pointed out, you also need to ask “would you discourage others from …

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Credit Card Ranking by Canadians

Between September 20th and October 21st, over 17,000 Canadians responded to a  Rewards Canada survey asking them to rank their top Travel Rewards Card (they have 5 categories).  It is interesting to see how these results compared with Rewards Canada’s own assessment of the top Travel Rewards Cards which was published in June 2013.  Their conclusion is that respondents voted for the cards they have in their wallet “even …

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Best places for an expat

In a recent study conducted by HSBC Bank, Thailand ranked 1st out of 34 countries in a quality of life survey. The study looked at several factors including  earnings capacity in the residing country, spending requirements for everyday essentials such as housing, transportation and utilities as well as personal tax rates.  When “Raising Children Abroad” data are included, China ranks 1st followed by …

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Key insights (size & appeal) into the Canadian Travel Insurance marketplace

As we return from Summer holidays, two articles (one recent, the other not) do a fine job of describing the size, scope and potential opportunities within the Canadian travel insurance marketplace. While the “snowbird market” is quite large, (nearly half of all Per Trip Plan premiums emanate from this cohort), there is a view that Canadians aged 18-34 represent an untapped opportunity.  This group holds the view that their provincial health insurance …

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Is there a future of telematics in travel medical insurance

While telematics is being used primarily in the auto insurance field, there has also been many advances in body metrics hardware over the past several years.  In most instances, these wearable monitors collect information such as heart rate, physical activity and calories burned. In the not too distant future, there may be telematics applications for …

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